The ShiftShapers Podcast

EP #410: A Nicer Bark and Less Bite: Management in 2022 — with Daniel Matthews

June 13, 2022 David Saltzman
The ShiftShapers Podcast
EP #410: A Nicer Bark and Less Bite: Management in 2022 — with Daniel Matthews
Show Notes

This week's episode focuses on leadership development and continuous improvement as Daniel Matthews, a change leadership expert and author of The Language of Leadership: Nicer Bark, No Bite, elaborates on finding your leadership WHY and building a trusting relationship.

What You’ll Learn From This Episode:

  • 1:35 How a high school dropout got into training and developed his leadership skills.
  • 3:41 How to find your leadership WHY and why it is important.
  • 8:10 Ways leaders create a trusting relationship.
  • 11:07 A childhood experience that taught him how to be considerate of others.
  • 1:42 How to create a culture of accountability.
  • 18:18 The importance of developing an attitude of gratitude.


5:04 “When we take on the role of leadership, we are not just taking on the tasks and responsibilities of the leader. At some point, we’re really impacting the lives of those people we lead and the families they support.”

7:02 “Leadership is all about relationships.”

7:32 “This is what a true leader is; it’s somebody who can get people to do what they want when they want, how they want because they want to. And the only way to do that is if you’ve developed strong working relationships with the people you work with.”

9:41 “The conversation should never constantly revolve around you and what you’re doing and what you think and your family and everything else. It’s about getting to know those people, and once you get to know somebody, you become closer to them. And I’m not saying that you’re going to be like friends where you go out and have a beer every night, but there’s certainly a friendly aspect to that development of trust.”

19:21 “If you want to be able to show gratitude for somebody’s work, you’ve got to be able to do it in ways that are more than just patting them on the back or saying thank you.”