This week's episode features a fascinating conversation about the future of healthcare and the challenges facing the industry in providing a frictionless experience for members. Rob Gelb, CEO of Valence Health shares insights on how their company is working towards creating a single point of coordination and alignment for all parties involved in healthcare, from the patient to the payer, to reduce complexity and improve the overall experience.
Join us as we explore the exciting possibilities and potential obstacles that lie ahead in the ever-evolving world of healthcare.
What You’ll Learn From This Episode:
2:03 Two major problems facing the healthcare industry
4:05 Educating and Aligning with Self-Funded Employers and Their Networks
6:16 The four pillars that need to be aligned in your business.
8:41 Helping clients Move from reactive to proactive: A real-life example from the healthcare industry.
10:09 An example of how the integrated optimization platform has changed the member experience of an association.
12:05 Consultative approach to introducing integrated optimization platform to struggling employers: An example conversation with benefit advisors.
13:25 How Valence Health communicates and delivers integrated care to members.
14:47 Finding the balance between simplifying user experience and maintaining partnership with other providers.
15:50 Designing a frictionless healthcare system: Balancing expanded services and a seamless member experience.
18:24 Building a frictionless future: Creating alignment and coordination for patients, plans, payers, and providers.
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